What Information We Gather and Why
When you open an account with us, we collect the details you enter during registration — name, contact information, and the wallet identifier you link for deposits and withdrawals via DANA, OVO or GoPay. We also log session activity, device type and IP address to keep
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your account secure and detect unusual access patterns. Payment data tied to your e-wallet transactions is processed to confirm that funds move correctly between your wallet and your account balance — we do not store full wallet credentials on our end. When you contact our support
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team, the conversation history is kept so we can follow up accurately. We use this data to run your account, process wallet transactions, respond to support requests, and meet any obligations that apply where local law permits. We do not sell, rent or trade your personal
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information to outside marketing parties. Data retention follows our internal policy — we hold records for as long as your account is active or as required by applicable rules in eligible regions. If you are in Tangerang, Depok or anywhere else in Indonesia, your data rights
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depend on local law and the region in which access is available.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.