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How Our Legal Terms Protect Your Account

sky89 operates under terms designed to keep your account secure and your data handled correctly. Access and eligibility depend on local law and the region you are in — please read these terms before you start.

Account TermsData & PrivacyJurisdiction DependentDANA, OVO, GoPay ContextContact Available
sky89 How Our Legal Terms Protect Your Account
LEGAL CONTACT PATHS

Reach Us About Any Policy Question

If you have a question about these terms, your data, or a transaction dispute involving your DANA, OVO, or GoPay wallet, contact our support team through the channels below. We aim to respond to legal and account queries within one business day. Keep your registered wallet number ready when you reach out — it speeds up account verification on our side.

Live Chat Open the chat widget on sky89 any time you are logged in. Describe your policy or account query and our team will pick it up directly.
Email Support Send your legal or data request to our support address shown in your account dashboard. Include your registered wallet details for faster case matching.
Account Help Centre Log in and navigate to Account Settings, then Help Centre, to submit a formal data or terms query. Responses are tracked and timestamped from submission.
DATA HANDLING DETAIL

How We Manage Your Data and Account Security

Our approach to data is straightforward. We collect what is needed to run your account, process payments, and detect irregular activity. Nothing more. Here is how each area is handled in practice — from cookies to wallet verification.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to see which pages load slowly. You can adjust cookie preferences in your browser settings at any time without losing account access.

Account Security

Your account is protected by OTP verification tied to your registered mobile number. Any login from an unrecognised device triggers a re-verification step before the session opens.

Data Retention

Transaction data — including records of DANA, OVO, and GoPay deposits — is retained for the period our internal process requires. You may request a summary of your stored data via the Help Centre.

Right to Request Changes

You can ask us to correct inaccurate account data or request deletion of non-essential records. Submit the request through Account Settings or email support with your verified wallet number as identity confirmation.

Legal Questions We Hear Most Often

These are the questions we get most from accounts in Indonesia. If yours is not here, reach out via live chat or email and we will clarify the relevant term directly.

Yes. Any account that transacts through DANA, OVO, or GoPay on sky89 is subject to the full account terms. The payment method does not change which terms apply.

We store your registration details, wallet transaction records, session logs, and support correspondence. You can request a data summary through the Help Centre in Account Settings.

Raise the dispute within 30 days of the transaction date via live chat or email. Have your GoPay transaction reference ready — our team will cross-check it against the payment record on your account.

You can request deletion of non-essential data. Core transaction records are retained for the period our compliance process requires before full deletion applies. Submit your request via email or the Help Centre.

Access and eligibility depend entirely on local law and the eligible regions you are in. We do not make legal determinations on your behalf — check what is permitted under Indonesian law in your area.

The current version is always published at sky89/legal/. The terms in force on the date of your session are the ones that apply. We recommend checking back if your account has been inactive for a period.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.